Q6 of 18 Page 171

A major insurance company handled all recruiting, screening and training processes for data entry/customer service representatives. Their competitor was attracting most of the qualified, potential employees in their market. Recruiting was made even more difficult by the strong economy and the ‘jobseeker’s market.’ This resulted in the client having to choose from candidates who had the ‘soft’ skills needed for the job, but lacked the proper ‘hard’ skills and training.

Questions


a. As an HR manager what problems do you see in the company?


b. How do you think it can be resolved and what would be its impact on the company?


a) The problems that will show up in the company are as follows:-

• Lack of skilled employee


• Unable to provide best solutions to the clients.


• Unsatisfactory maintenance of data


b) The ways in which the problems can be solved are as follows:-


• Proper hard skills training will be implemented.


• Proper database will be maintained by the company to improve the maintenance of data.


• A close interaction between the superior and the new employees.


If the proper training is given to the employees then they will perform according to the expectations of the company and the clients will get timely solutions. The efficiency and productivity of the company will be increased thereby increasing the profit of the organisation.


More from this chapter

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3

What are the advantages of training to the individual and to the organisation?

 4

Kaul Consultants have launched www.naukaripao.com exclusively for senior management professionals. The portal lists out senior level jobs and ensures that the job is genuine through rigorous screening process.

a. State the source of recruitment highlighted in the case above.


b. State four benefits of the above identified source of recruitment.


 5

A company, Xylo limited, is setting up a new plant in India for manufacturing auto components. India is a highly competitive and cost effective production base in this sector. Many reputed car manufacturers source their auto components from here. Xylo limited is planning to capture about 40% of the market share in India and also export to the tune of at least Rs. 50 crores in about 2 years of its planned operations. To achieve these targets it requires a highly trained and motivated work force. You have been retained by the company to advise it in this matter. While giving answers keep in mind the sector the company is operating.

Questions:


a. Outline the process of staffing the company should follow.


b. Which sources of recruitment the company should rely upon. Give reasons for your recommendation.


c. Outline the process of selection the company should follow with reasons.


 7

Ms. Jayshree recently completed her Post Graduate Diploma in Human Resource Management. A few months from now a large steel manufacturing company appointed her as its human resource manager. As of now, the company employs 800 persons and has an expansion plan in hand which may require another 200 persons for various types of additional requirements. Ms. Jayshree has been given complete charge of the company’s Human Resource Department.

Questions


a. Point out, what functions is she supposed to perform?


b. What problems do you foresee in her job?


c. What steps is she going to take to perform her job efficiently?


d. How significant is her role in the organisation?