Q1 of 16 Page 359

Under which consumer right does a business firm set up a consumer grievance cell?

Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or service.


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2

Which quality certification mark is used for agricultural products?

 3

What is the jurisdiction of cases that can be filed in a State Commission?

 4

State any two reliefs available to consumers under CPA.

i.


 5

Name the component of the product mix that helps the consumer to exercise the right to information.