Q3 of 29 Page 86

what is the difference between consumer protection council and consumer court?

consumer protection council is a non-government organisation, spreading awareness among common people and help them to file cases in the court and get justice for the consumers. They represent individuals in the consumer courts.

Consumer courts are government organizations that provide redressal for consumer grievances by passing orders which are enforceable by law. Consumer court is established at district, state and national level.


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1

Following are some of the catchy advertisements of products that we purchase from the market. Which of the following offers would really benefit consumers? Discuss.

(a) 15 gm more in every 500 gm pack.


(b) Subscribe for a newspaper with a gift at the end of year.


(c) Scratch and win gifts worth Rs 10 lakh.


(d) A milk chocolate inside a 500 gram glucose box.


(e) Win a gold coin inside a pack.


(f) Buy shoes worth Rs 2000 and get one pair of shoes worth Rs 500 free.

 1

Arrange the following in the correct order.

(a) Arita files a case in the District Consumer Court.


(b) She engages a professional person.


(c) She realizes that the dealer has given her defective material.


(d) She starts attending the court proceedings.


(e) She goes and complains to the dealer and the Branch office, to no effect.


(f) She is asked to produce the bill and warranty before the court.


(g) She purchases a wall clock from a retail outlet.


(h) Within a few months, the dealer was ordered by the court to replace her old wall clock with a brand new one at no extra cost.

 4

The Consumer Protection Act, 1986 ensures the following as rights which every consumer in India should possess.

(i) Right to choice


(ii) Right to information


(iii) Right to redressal


(iv) Right to representation


(v) Right to safety


(vi) Right to consumer education


Categorise the following cases under different heads and mark against each in brackets.


(a) Lata got an electric shock from a newly purchased iron. She complained to the shopkeeper immediately. ()


(b) John is dissatisfied with the services provided by MTNL/BSNL/TATA INDICOM for the past few months. He files a case in the District Level Consumer Forum. ()


(c) Your friend has been sold a medicine that has crossed the expiry date and you are advising her to lodge a complaint ()


(d) Iqbal makes it a point to scan through all the particulars given on the pack of any item that he buys. ()


(e) You are not satisfied with the services of the cable operator catering to your locality but you are unable to switch over to anybody else. ()


(f) You realise that you have received a defective camera from a dealer. You are complaining to the head officer persistently. ()

 5

If the standardization ensures the quality of a commodity, why are many goods available in the market without ISI or Agmark certification?