Q18 of 23 Page 5

Explain with an example how you can use the right to seek redressal. [CBSE 2015]

Consumers have the right to redressal:

1. If any kind of damage happens to the consumer, he/she has the right to get the compensation depending upon the amount of damage.

2. A three-tier quasi-judicial machinery has been set up in India for redressal of consumer disputes under COPRA.

3. For example, if a person’s money order hasn’t reached its destination and the post office refuses to respond well to his query. The person can go to the consumer court of the district level to seek redressal.

Explanation: Consumers in India can seek consumption for any damage happened due to a fault that’s not theirs and the seller refuses to take responsibility.

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