Q9 of 38 Page 5

What are the difficulties a consumer faces when he wants to seek redressal against unfair trade practices and exploitatio

The consumer redressal process is cumbersome, expensive and time consuming. The redressal process requires the following engaging a lawyer filing and attending the court proceedings cash memos evidence, if the customer is injured by defective products.Engaging a lawyer is costly and court proceedings take time. Another problem the consumer faces is the non availability of cash memos as cash memos are not issued for most purchases. Evidence is also not easy to gather as most purchases in the market are small retail sales. More over, the existing laws also are not very clear on the issue of compensation to consumers.

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