How is the consumer redressal process becoming cumbersome, expensive and time-consuming? Explain.

Consumer redressal is becoming cumbersome:

1. Many times the consumer has to hire a lawyer and all the case proceedings are very time-consuming.

2. Most purchases are small retail purchases and absence of a cash memo is a problem of many transactions.

3. Existing laws don’t have explicit directions about the compensation to be provided to the consumers.

Explanation: The judicial lag and lack of awareness makes consumer redressal less feasible for a person.